I refer to your article in Journal, page 3 on April 23 and to Dr Jenning s letter on p 10, regarding complaints about the Vanguard planning system.

I refer to your article in Journal, page 3 on April 23 and to Dr Jenning's letter on p 10, regarding complaints about the Vanguard planning system.Ms Little is correct that we were informed about the development at 9/11 Sarlsdown Road, our complaint was about how it was handled. Our objections to the original application were never acknowledged and work was started without us being informed. It is unacceptable that the only information should be on the website, which is very unreliable. It is not a practical way to keep residents informed - even those with computer access are unlikely to use it. A written submission should have a written reply, even if it is a refusal.The later application to amend the original plan gave a closing date of February 18, but did not inform us that the matter would be discussed by Exmouth TC on February 15. Thus, Exmouth did not see our letter and passed the proposal because there had been no objections. This may have made no difference to the outcome, but it left a feeling that our views were ignored. Ms S Gentleman, Secretary, Pendeen House Residents' Association,Exmouth