South West ambulance patients asked for their views on service

PUBLISHED: 16:34 24 October 2008 | UPDATED: 09:53 10 June 2010

SOUTH Western Ambulance Service NHS Trust (SWAST) is taking part in a national survey to find out what patients who are not seriously ill or injured think of the service it provides.

SOUTH Western Ambulance Service NHS Trust (SWAST) is taking part in a national survey to find out what patients who are not seriously ill or injured think of the service it provides.

Many people think the ambulance service only delivers a blue light service for life-threatening emergencies, but over 30 per cent of incidents are so-called category C calls, those which are non-life threatening and non-serious.

Unlike category A and B calls there is no nationally set target for category C calls - but in the South West the trust aims to get to 95 per cent within one hour of receiving the call.

This week questionnaires will be posted to a sample of more than 800 adults in the South West, all who used the service during July 2008.

Patient feedback is vital for bringing about improvements in quality of care and the results will allow trusts to compare their results and identify the most positive responses so that improvements can be made nationally.

The results of this survey will be available in spring 2009 as part of the annual health check and will be published on the Healthcare Commission website - www.healthcarecommission.org.uk

Ken Wenman, South West Ambulance Service chief executive said: "Patient feedback in all its forms gives us chance to evaluate the service we are providing to the public.

"This survey will provide valuable information on our patients' experience and provide information on areas we will be able to use to improve the service.

Most Read

Most Read

Latest from the Exmouth Journal

Hot Jobs

Show Job Lists