Pharmacy delivery rules ‘pose risk to my mum’

PUBLISHED: 11:26 13 April 2015 | UPDATED: 11:26 13 April 2015

Audrey Tyler, 92, who is having difficulties with medication deliveries from LloydsPharmacy.

Audrey Tyler, 92, who is having difficulties with medication deliveries from LloydsPharmacy.


A Budleigh Salterton grandmother could be at risk of falling dangerously ill due to a pharmacy’s medication delivery policy, her daughter has warned.

Audrey Tyler, 92, is deaf and suffers from dementia, and therefore cannot hear the doorbell when someone calls at her home.

LloydsPharmacy, which delivers her prescriptions, used to simply drop the medication through the letter box, but now says, if its employees do not see her, they cannot make the delivery.

This led to a recent delivery being missed, and Mrs Tyler’s daughter, Debbie Pearson, says it was only by chance that Mrs Tyler’s niece, a nurse, happened to be visiting, and noticed there was no medication, and that Mrs Tyler was dizzy and suffered from high blood pressure.

Debbie says that if her mother does not get her medication, she could suffer a stroke, as previously affected her twin sister.

Mrs Tyler has no family living nearby, and Debbie, who lives in Poole, Dorset, says they were not informed about the missed delivery, which her mother did not notice due to her dementia.

Debbie said: “The pharmacy said it was health and safety, in case they put it through the door and a child gets it.

“I said I would write a letter saying there would be no dog or child and no possibility of one, and if there was we would take responsibility.

“They said they’d spoken to head office and they couldn’t do that.

“I thought it was so ridiculous – health and safety gone mad. They care more about an imaginary dog or child than somebody who should have medication.”

Debbie describes her mother as an ‘amazing’ woman, determined to retain her independence.

She says she will now have to arrange for her mother’s cleaner to be there when deliveries are made, but fears the effects of another missed batch.

In response, a LloydsPharmacy spokesperson said: “We are sorry to hear that Mrs Tyler has had problems with her prescription deliveries.

“It is professional best practice and our company policy to obtain a signature for medication deliveries, to ensure that they reach the intended person.

“Patient safety is our paramount concern, so where a signature cannot be obtained, the medication cannot be left unattended.

“There are adaptations to the delivery service that can be made with Mrs Tyler’s consent, to ensure that she doesn’t go without her medication.

“A member of staff from the pharmacy will attempt to contact Mrs Tyler to help find the right solution for her situation – or she is welcome to contact our customer services team herself.”

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