Home making changes after inspection report

PUBLISHED: 11:00 21 July 2015


A Budleigh residential home has been told it ‘requires improvement’ by an inspector.

Abbeyfield Shandford was visited earlier this year by an inspector from the Care Quality Commission (CQC), who spoke to residents, their families and staff.

The commission’s reports seek to answer five questions, and on the questions ‘Is the service caring?’, ‘Is the service responsive?’ and ‘Is the service well led?’, the home was rated as good. However, on the questions ‘Is the service safe?’ and ‘Is the service effective?’, it was rated as ‘requires improvement’, which was the overall grade awarded.

The report states: “People were not always protected from unsafe and unsuitable premises. We found an environmental risk had not been identified.

“Health and safety issues identified by staff trained to assess health and safety risks had not been acted upon.

“The registered manager and staff had an understanding of the principles of the Mental Capacity Act 2005 and deprivation of liberty safeguards.

“However, mental capacity assessments were not undertaken to ensure the person lacked capacity before a best interest decision was made on their behalf.”

In response to the report, an Abbeyfield spokesman said: “Our top priority is always the welfare of our residents and we welcome the CQC report following the inspector’s recent visit to Abbeyfield Shandford.

“One of the issues identified in the report related to health and safety, and, as a result, we have already taken action, including adjustments to the building, looking again at our procedures to make sure they are as robust as possible and backing this up with more training for our staff.

“The other issue related to information recorded on documents that we use when new residents move in. In response to this, we have changed our paperwork to better meet the new regulations and ensure we have all relevant information about our residents’ health.

“The focus of our care home staff remains providing the highest levels of quality care for every resident in our care.“

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