Help is available says Ofwat

PUBLISHED: 13:44 07 October 2008 | UPDATED: 09:45 10 June 2010

TUESDAY, OCTOBER 7: THE water watchdog says that record numbers of East Devon residents are applying for special assistance to help pay their bills. With people struggling to pay increasing utility bills, Ofwat say that the number of consumers successfully applying has incre

THE water watchdog says that record numbers of East Devon residents are applying for special assistance to help pay their bills.With people struggling to pay increasing utility bills, Ofwat say that the number of consumers successfully applying has increased 16 per cent in just one year. Vulnerable consumers looking for financial assistance with water bills can benefit from the WaterSure scheme, introduced by the Government in 2000Yet Ofwat believes the industry has a long way to go before the majority of consumers who require special assistance are aware of the support available to them. Sue Cox, Ofwat's head of service and performance, said: "There is a lot of good work being done by the water industry in raising the profile of the special assistance available to vulnerable consumers. The increasing number of registrations this year is encouraging. "However, the figures would indicate that there are still a lot of consumers out there who would benefit from the service, who either are not aware of it or are not using it. "We would encourage all consumers to contact their company if they would like to know more about the services available.

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