Easyjet cash row
PUBLISHED: 15:03 07 October 2008 | UPDATED: 09:45 10 June 2010
TUESDAY, OCTOBER 7: A BRIXINGTON family, left with a hefty bill to get home from a ski holiday after Easyjet cancelled their flight at the last minute, have finally got their money back except for the last £288. However, the flight operator yesterday told the Journal it wo
A BRIXINGTON family, left with a hefty bill to get home from a ski holiday after Easyjet cancelled their flight at the last minute, have finally got their money back - except for the last £288.However, the flight operator yesterday told the Journal it would pay up the remaining compensation - "as a goodwill gesture".Tracey and Sharon Booth, of Chaucer Rise, had gone for a 10-day skiing holiday in Innsbruck, Austria, with their two teenage sons - to give the eldest a break from taking his GCSE exams.Disaster hit the family when the scheduled Easyjet flight home, on April 6, was cancelled 15 minutes before take-off, leaving them stranded and with no flights for four days.The family opted to drive the 18-hour journey home rather than wait - as their son, Damon, now 17, was due to take his GSCE examinations soon after the holiday.When the Booths got back home, they sent Easyjet £1,987 worth of receipts for money spent getting home - in the hope of getting reimbursed.But the family never received their money and decided to take Easyjet to the small claims court.The judge backed the family and awarded them £2,275 to cover their costs and court fees - but one month later the airline had still not paid.At the end of their tether, they sent in the bailiffs to recover the money, which was only received this week - minus £288.45.Mrs Booth, 39, said: "They have had me in tears many times - it's not what you want on your holiday."We tried to keep the drive back to a minimum - we didn't even stop. We put it all on credit cards and, with our interest building up, it was too much."The family booked the flight the previous summer with British Airways, but weeks before their holiday Easyjet took over the flight path."We are appalled - I wouldn't mind if I had booked with them, but I booked with BA. We don't even know why they cancelled. It was a lot of money and they have not even apologised," said Mrs Booth.