East Budleigh woman’s upset after M&S refuses her elderly mum’s undated credit vouchers

PUBLISHED: 15:30 04 July 2017 | UPDATED: 13:17 17 July 2017

Julie Smith with her mum's £50 Marks and Spencer credit vouchers that the company won't accept. Picture: Paul Strange.

Julie Smith with her mum's £50 Marks and Spencer credit vouchers that the company won't accept. Picture: Paul Strange.

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An East Budleigh woman says she feels ‘numb’ after Marks and Spencer refused to accept £50-worth of vouchers owned by her pensioner mother.

Julie Smith was also ‘horrified’ when a staff member at Exeter’s M&S store offered to rip up the vouchers because they were no longer valid, even though there was no date on them.

M&S has apologised, saying that it has not issued the specific vouchers since 2006 and has not accepted them for payment since 2009.

In April, Mrs Smith, 58, of East Budleigh, took her mother, Muriel Cheriton, 83, of Oldridge, Whitestone, into Exeter.

They visited the city’s M&S store. Mrs Cheriton wanted to pay for some clothes using £50-worth of M&S ‘credit vouchers’, but M&S refused to take them, saying they were no longer valid.

“Because there was no date on them, my mum never ever thought that they weren’t valid,” said Mrs Smith. “And when a staff member offered to rip them up because they weren’t valid, I was horrified!

“I said, ‘there’s no date on them, why won’t you honour them?’. I went away in disgust.”

Mrs Smith then contacted M&S on her mother’s behalf, complaining. Although M&S was ‘polite’ in its replies, she said she was not happy with its explanation and contacted the Journal.

“My mum is an old-age pensioner,” said Mrs Smith. “She lives by her means. This was £50 of her money, so it doesn’t seem fair that she’s been caught out by this.

“She returned clothes in good faith and they won’t honour the credit vouchers. I feel numb. It’s left a nasty taste. The whole experience has been daunting.”

A spokesperson for M&S said: “We are sorry that we haven’t been able to help Mrs Cheriton. We have written to her to explain that we haven’t issued this type of voucher since 2006 and haven’t accepted them as payment since 2009. Credit vouchers were issued as a goodwill gesture when products were returned without a receipt. Since 2006 we have issued credit receipts, which are valid for 12 months, when a product is returned without a receipt.”


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