Help hotline for those isolating during coronavirus crisis

PUBLISHED: 07:00 11 April 2020 | UPDATED: 10:20 13 April 2020

New hotline launched for those in isolation. Picture: Exmouth Covid-19 Mutual Aid

New hotline launched for those in isolation. Picture: Exmouth Covid-19 Mutual Aid

Archant

A mutual aid group has created a central hub to coordinate the volunteer effort in Exmouth during the current crisis.

Karen Jones, one of the volunteers. Picture :Exmouth Covid-19 Mutual AidKaren Jones, one of the volunteers. Picture :Exmouth Covid-19 Mutual Aid

A hotline has been launched by Exmouth Covid-19 Mutual Aid to make it easier for those in need during their self-imposed isolation to get access to help.

Requests made to the volunteer group for help with shopping, prescription pick-ups or emotional support will be distributed by the group’s rota team to one of the 16 neighbourhood leads.

The request will then be taken up by a volunteer in the relevant neighbourhood.

Vicky Walkley, who is leading the mutual aid group, said: “It’s been a lot of hard work getting all our systems and volunteer teams coordinated, but the amount of gratitude we’ve received from the Exmouth community since our phoneline/email went live makes it all worth it.

A map showing  the 15 'neighbourhoods' in Exmouth which are covered under a volunteer scheme. Picture: Exmouth Mutual Aid Covid-19 GroupA map showing the 15 'neighbourhoods' in Exmouth which are covered under a volunteer scheme. Picture: Exmouth Mutual Aid Covid-19 Group

“It’s incredible to see what can be achieved when we all pull together.

“It’s a really difficult time for lots of people at the moment, but Exmouth – we are here for you.”

Dawn Andrews, rota team Manager, added: “Everyone is so full of gratitude and they really appreciate us being there for them on the end of the phone.”

Printed leaflets with details of the hotline, sponsored by Exmouth Town Council and East Devon District Council, will be delivered to every household in the town.

A thank you note for one of the volunteers. Picture: Exmouth Covid-19 Mutual AidA thank you note for one of the volunteers. Picture: Exmouth Covid-19 Mutual Aid

The town council has also published details on its website of support groups and an up-to-date list of businesses with the services they provide.

The council is helping Exmouth Community Larder and the Salvation Army collect donations of food from supermarkets.

For more information email help@exmouthlarder.co.uk or ring 07787 882075 or 07749 322291.

Exmouth charity Open Door is also delivering emergency parcels of food and toiletries to those in need. Ring 01395 224218 for more information.

Mayor Steve Gazzard said: “It never ceases to amaze me that during troubled times, how well communities come together to help each other and Exmouth, one of the largest towns in Devon, is no exception.”

To request help through Exmouth Covid-19 Mutual Aid, ring 07494 462057 or email exmouthcovidhelp@gmail.com


If you value what this story gives you, please consider supporting the Exmouth Journal. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Comments have been disabled on this article.

Latest from the Exmouth Journal