‘Inadequate’ Budleigh care home placed into special measures by CQC

PUBLISHED: 10:46 29 October 2019 | UPDATED: 12:09 29 October 2019

The Firs Residential Home, in Budleigh Salterton. Picture: Google

The Firs Residential Home, in Budleigh Salterton. Picture: Google


A Budleigh Salterton care home with ‘systematic failings’ – resulting in the suspension of client placement – has been placed into special measures.

The Firs Residential Home, in West Hill, was given an 'inadequate' rating by the Care Quality Commission (CQC) - the lowest possible grade - following two inspections in the summer.

It now has six months to make improvements or faces losing its care registration.

Buckland Care, which runs the home, said The Firs has already addressed all issues raised in the report.

CQC inspectors visited the home after concerns were raised about people's care and safety, infection control, staffing, management and leadership.

At the time of inspection, The Firs was being investigated by Devon County Council's adult safeguarding team following allegations of poor care at the home, which has 24 residents living on site, 10 fewer than its maximum capacity.

DCC said: "We are working closely with the care provider, and with residents and their families, to help the home address concerns regarding their quality of care."

Buckland Care has voluntarily suspended all new placements until improvements are made.

The CQC report says: "The provider's overall governance framework to help identify where improvements were required had been ineffective. The systematic failings found at this inspection demonstrated the provider had failed to ensure people received a well-managed service which was safe and compassionate, placing people at risk of potential and continued harm."

The home is now in 'special measures' and will be kept under review for the next six months.

The CQC report says residents lived in a clean environment and were protected from the spread of infection but some were unsatisfied with the quality of meals.

A spokesman for Buckland Care said: "The Firs has already addressed all issues raised in the report and the team continues to work very closely with Safeguarding and the CQC.

"The safety and well-being of our residents is our number one priority.

"We now have excellent, experienced new management in place and we are confident that our next inspection will be a vast improvement on the last.

"We want to thank staff for their hard work and residents and relatives for their patience whilst we go through this transition period."

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