Ambulance men poll for feed back on their service

PUBLISHED: 12:20 31 October 2008 | UPDATED: 09:55 10 June 2010

EXMOUTH S ambulance service is polling former patients to find out what they think about the service.

EXMOUTH'S ambulance service is polling former patients to find out what they think about the service.

The South West Ambulance Service, whose local headquarters are at the Liverton Business Park in Salterton Road, are asking those they have helped who were not seriously ill or injured, how they rated the service.

Many people think the ambulance service only delivers a 'blue light' service for life-threatening emergencies.

But over 30 per cent of call outs are so-called Category C calls - those which are non-life threatening and non-serious.

Unlike Category A and B calls there is no nationally set target for Category C calls - but in the South West the trust aims to get to 95 per cent within one hour of receiving the call.

The questionnaires will be posted to a sample of more than 800 adults in the area - all who used the service during July 2008.

Ken Wenman, South West Ambulance Service chief executive, said patient feedback was vital for bringing about improvements in quality of care - and the results will allow trusts to compare their results and identify the most positive responses so that improvements can be made nationally.

"Patient feedback in all its forms gives us chance to evaluate the service we are providing to the public," he said

"This survey will provide valuable information on our patients' experience and provide information on areas we will be able to use to improve the service."

The results of this survey will be available in spring 2009 as part of the annual health check and will be published on the Healthcare Commission website - www.healthcarecommission.org.uk

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