Don't miss a story sign up to Exmouth Journal's FREE daily newsletter CLICK HERE

Journal turns up the heat on E.ON!

14:10 12 August 2014

Angela Beer with her new boiler and letter from MP Hugo Swire. Picture by Alex Walton. Ref exe 0544-32-14AW

Angela Beer with her new boiler and letter from MP Hugo Swire. Picture by Alex Walton. Ref exe 0544-32-14AW

Archant

Pensioner Angie Beer celebrated victory over energy giant E.ON, who refused her a free boiler. E.ON said its original decision was a ‘mistake’.

A diabetic Exmouth pensioner is celebrating victory against one of the ‘big six’ energy firms who refused her a free boiler.

Last week the Journal reported how Angie Beer, 65, of Morton Road, had been without hot water and heating since January – strip washing to stay clean – because E.ON refused to fit a free government-scheme boiler at her home.

This week the pensioner’s flat was fitted with a new boiler after E.ON climbed down over its original decision to deny Angie heating and hot water.

The energy giant held its hands up and admitted an error had been made.

Angie, who relies on benefits, had been forced to beg for baths and showers from friends since her boiler broke down at the start of the year.

She said E.ON told her she failed to qualify for a free gas boiler under the government scheme because she would not use enough energy or heating.

In desperation Angie contacted MP Hugo Swire and was shocked to learn she could not be refused help because E.ON deemed her a low energy user.

Without the energy supplier’s help it looked likely Angie’s family would have to fund a new boiler.

Angie said: “I am really chuffed with the Journal, bringing this to light.

“There wasn’t a mistake. E.ON didn’t want bad publicity. If I hadn’t gone to the press nothing would have happened. I would still be in the same situation.

“There will be a lot of vulnerable people out there that don’t know how to go about dealing with this if it happens to them, and they may not have the backup of family to pay for it.”

Angie was keen to test her new boiler with a shower and hair wash. “I won’t have to do it over the road,” she said. “It will be lovely not having to worry my friends for showers or baths.

“I haven’t got the worry of my heating going wrong. I had been using convector and oil radiators. They are expensive.

“This winter will be lovely.”

A spokeswoman for E.ON said property type or energy consumption was not a factor when qualifying for the free boiler.

She said: “We are really sorry for the delay Mrs Beer has faced and we will put this right.

“It was a simple mistake where the original application had been filled out incorrectly, but now we have the correct details we will be able to provide the help she needs as soon as possible.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Exmouth Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Exmouth Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Exmouth Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other News Stories

34 minutes ago
Volunteers helping to clean up the Exe Estuary in Exmouth

Nearly 100 volunteers braved the wet weather at Exmouth Local Nature Reserve to clean the internationally-designated site of rubbish.

Read more
06:30
Exmouth swimming pool. Ref exe 7620-34-15SH. Picture: Simon Horn

Refurbished swimming pool changing rooms are to be provided at Exmouth Leisure Centre.

Read more
10:30
A view of Sandy Bay beach and Devon Cliffs Holiday Park.

The owners of an Exmouth beach are celebrating a double awards success.

Read more
10:00

Mobile home owners in Topsham are being encouraged to apply for grants to make energy improvements to their properties.

Read more
Yesterday, 11:30
Children's Hospice South West receives a cheque from Withycombe Methodist Church Group.

An Exmouth church has raised funds to provide vital support for families in need.

Read more
Yesterday, 10:00
One of the St Margaret Church choir ahead of performing at the Pentecost service.

Composer James Moriarty was delighted with St Margaret’s Church choir’s rendition of his Pentecost service.

Read more
Yesterday, 06:30
Exmouth bus station. Ref exe 21-16SH 6102. Picture: Simon Horn.

Exmouth is to be left without a full bus station, after efforts to find a new location in the town failed.

Read more
Sunday, May 29, 2016

Travellers have been blasted by city councillors for the mess they left behind in Topsham’s Millennium Woods.

Read more
Sunday, May 29, 2016
BBC Radio 1’s Big Weekend Exeter 2016. Listen back via the Radio 1 website and watch highlights on Radio 1’s YouTube channel, BBC Radio 1’s Big Weekend Exeter 2016 will be live on Radio 1 on 28th & 29th May. Watch live online, on BBC iPlayer, with highlights on BBC Four and Radio 1’s YouTube channel.

Huge crowds descended on Powderham Castle to see the launch of BBC Radio 1’s Big Weekend yesterday (Saturday).

Read more
Sunday, May 29, 2016
Holly Hazell is pictured in her new cake shop business on Exeter Road. Ref exe 21-16SH 6096. Picture: Simon Horn.

A down-on-her-luck young Exmouth woman has revealed how she has turned things around, following the launch of her new business.

Read more

Local Weather

Overcast

Overcast

max temp: 21°C

min temp: 14°C

Most Read News

Great British Life

Great British Life

Useful Links

Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Reader Travel

Family Notices 24

Read Online

Image
Read the Exmouth Journal e-edition E-edition

Newsletter Sign Up

Local business directory

Exmouth's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications