Journal turns up the heat on E.ON!

14:10 12 August 2014

Angela Beer with her new boiler and letter from MP Hugo Swire. Picture by Alex Walton. Ref exe 0544-32-14AW

Angela Beer with her new boiler and letter from MP Hugo Swire. Picture by Alex Walton. Ref exe 0544-32-14AW

Archant

Pensioner Angie Beer celebrated victory over energy giant E.ON, who refused her a free boiler. E.ON said its original decision was a ‘mistake’.

A diabetic Exmouth pensioner is celebrating victory against one of the ‘big six’ energy firms who refused her a free boiler.

Last week the Journal reported how Angie Beer, 65, of Morton Road, had been without hot water and heating since January – strip washing to stay clean – because E.ON refused to fit a free government-scheme boiler at her home.

This week the pensioner’s flat was fitted with a new boiler after E.ON climbed down over its original decision to deny Angie heating and hot water.

The energy giant held its hands up and admitted an error had been made.

Angie, who relies on benefits, had been forced to beg for baths and showers from friends since her boiler broke down at the start of the year.

She said E.ON told her she failed to qualify for a free gas boiler under the government scheme because she would not use enough energy or heating.

In desperation Angie contacted MP Hugo Swire and was shocked to learn she could not be refused help because E.ON deemed her a low energy user.

Without the energy supplier’s help it looked likely Angie’s family would have to fund a new boiler.

Angie said: “I am really chuffed with the Journal, bringing this to light.

“There wasn’t a mistake. E.ON didn’t want bad publicity. If I hadn’t gone to the press nothing would have happened. I would still be in the same situation.

“There will be a lot of vulnerable people out there that don’t know how to go about dealing with this if it happens to them, and they may not have the backup of family to pay for it.”

Angie was keen to test her new boiler with a shower and hair wash. “I won’t have to do it over the road,” she said. “It will be lovely not having to worry my friends for showers or baths.

“I haven’t got the worry of my heating going wrong. I had been using convector and oil radiators. They are expensive.

“This winter will be lovely.”

A spokeswoman for E.ON said property type or energy consumption was not a factor when qualifying for the free boiler.

She said: “We are really sorry for the delay Mrs Beer has faced and we will put this right.

“It was a simple mistake where the original application had been filled out incorrectly, but now we have the correct details we will be able to provide the help she needs as soon as possible.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Exmouth Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Exmouth Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Exmouth Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other News Stories

09:32
A concert was held at the Bicton Inn to raise funds for victims of the Nepal earthquake

A concert at the Bicton Inn, Exmouth, raised funds for victims of an earthquake in Nepal.

Read more
Yesterday, 09:21
Exmouth's county  election map?

Exmouth’s influence on county bosses could be blunted under plans to redraw the electoral map.

Read more
Yesterday, 09:00
Budleigh Salterton beach.

Budleigh Salterton beach is still at risk of failing new water quality tests, the Environment Agency has warned.

Read more
Sunday, May 24, 2015
Anna Reffell and Lee Atkinson, who are getting married on a cycle from John O'Groats to Lands End.

An Exmouth couple are preparing to tie the knot on a two-wheeled adventure - when they get married during a charity cycle ride.

Read more
Sunday, May 24, 2015
Dan Lavery of the Devon Freewheelers. Ref exe 1231-13-15SH. Picture: Simon Horn

Dan Lavery is determined Devon Freewheelers will help save lives – as a Belfast ‘hidden hero’ undoubtedly helped saved wife Shelley’s life in 2005.

Read more
Saturday, May 23, 2015
Image of the proposed new building at St Peter's Primary School.

A major expansion is beginning at St Peter’s Primary School this week - as builders move in to begin work on new classrooms.

Read more
Saturday, May 23, 2015
Sam Bader

Dad-of-one Sam Bader, 28, who grew up in Ottery St Mary, supports Devon Freewheelers by sponsoring one of the motorbikes, Bravo One.

Read more
Friday, May 22, 2015
EDDC's Knowle HQ. Ref shs 7705-15-12SH Picture: Simon Horn

Independent councillors call for extraordinary meeting to debate the office relocation

Read more
Friday, May 22, 2015
Hospiscare's mascot Ella the Owl visits the Archant Exeter office to thank the company for supporting the charity's Twilight Walk fundraising walk at Exmouth in July. Photo: Paul Strange.

Ella the Owl visited the Journal offices on Friday as she gears up for the Twilight Walk on Saturday, July 11.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 8°C

Most Read News

Great British Life


Great British Life
Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Family Notices 24

Digital Edition

Image
Read the Exmouth Journal e-edition today E-edition



Exmouth's trusted business finder