Exmouth Business Awards 2018: excellent customer service pays off for Stocks and Co
PUBLISHED: 18:20 14 March 2018
Sue Stocks is over the moon.
The co-owner of Stocks and Co, the residential lettings and property management agency based in Exmouth, is thrilled that her firm has won the Professional Services of the Year category two years in a row at the Exmouth Business Awards (2016 and 2017).
What does she attribute the company’s continuing success to?
“Customer service is and always has been our focus,” she said, “and we’re always striving to make sure that the customer’s journey is the best it can be.
“We work hard to keep on top of the ever-changing landscape of legislation in the lettings industry, and attend legal updates throughout the year, giving our clients peace of mind.”
Sue – who had been a letting agent in Solihull – set up the firm nine years ago, and runs it with her husband Rob.
“We’ve grown over the last nine years from referrals from those who know, like and trust us,” she said. “Some of our landlords and tenants have been with us for many years.”
A dedicated family team with more than 25 years’ collective experience, the firm helps hundreds of landlords and tenants every year with a wide range of issues.
“We offer a tailor-made service to landlords for tenancy management, so if it’s full management of a property, or simply finding new tenants, we’re always on tap for some friendly advice.”
It’s been a good year for the firm. During the last 12 months, it’s launched a new website, held a successful seminar and been busy, implementing new legislation and processes.
Has winning the award given Stocks and Co a boost?
“It’s certainly had a positive effect,” said Sue.
“It’s raised our profile and our business continues to grow, year after year.”
And Sue thinks the awards are a good thing for Exmouth.
“Even if you’ve never entered them before, it’s something that you really should consider,” she said. “It’s an opportunity to shout about what you do, why you do it and how you do it so well. The event brings businesses together and it’s a great opportunity to network as well.”