Exmouth Business Awards 2018: Customer service accolade was just the ticket for Collett’s Models

PUBLISHED: 07:00 26 March 2018 | UPDATED: 12:21 04 April 2018

Sam and Leigh Collett with their Exmouth Business Award. Ref exe 10 18TI 9128. Picture: Terry Ife

Sam and Leigh Collett with their Exmouth Business Award. Ref exe 10 18TI 9128. Picture: Terry Ife

Archant

Collet’s Models is a shining example of a firm that’s on the way up, thanks to the Exmouth Business Awards.

Sam and Leigh Collett with their Exmouth Business Award. Ref exe 10 18TI 9140. Picture: Terry IfeSam and Leigh Collett with their Exmouth Business Award. Ref exe 10 18TI 9140. Picture: Terry Ife

A small, family-run business – specialising in model railways, plastic model kits, diecast models, paints and accessories – Collett’s Models was launched on Albion Hill in July 2010 by Leigh Collett and his wife Samantha.

The business rapidly expanded and relocated to bigger premises on the hill. It meant that Leigh – who had been working for First Great Western – was able to leave his job and run the shop as a full-time, self-employed career.

Last year, due to increasing business and two busy websites, Collett’s Models expanded further, and relocated to even larger premises on the hill.

And then last May came the Exmouth Business Award for best customer service. The award took Leigh by surprise, especially as he applied only one week before nominations closed.

“Yes, it was a huge surprise,” he says. “I couldn’t believe the support from my loyal customers.”

The award has really paid off for the firm.

Leigh added: “In the days after the winners were announced, we had many locals come in to the shop to congratulate us, some of whom are now regular customers, as well as existing customers being extremely proud of our win and using it to recommend us to other people they know.”

It’s been a great year for the business.

“We’ve grown from strength to strength, becoming even busier and our turnover increasing,” says Leigh. “It’s nice to have something that I can display and be proud of in the shop. It shows how all the hard work I put in is worth it.”

Does he think the awards are a good thing for Exmouth?

“Yes, they are a fantastic thing for the town, as they not only bring the local businesses together, they also help promote the businesses of Exmouth.”

He also recommends that other local businesses should give the awards a try.

“I entered, not thinking I had any chance of winning the award, and look what happened! And after hearing the feedback that my customers were leaving, it’s given me a huge boost.”

Read next: More stories in our build-up to the Exmouth Business Awards 2018.

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