Don't miss a story sign up to Exmouth Journal's FREE daily newsletter CLICK HERE

Continued concern at later post

09:00 10 August 2014

Archant

Budleigh residents say they are still receiving consistently late post, several months after changes that Royal Mail said would improve the service were introduced.

The Journal reported in March how the replacement of posties’ bicycles with vans and trolleys had led to deliveries previously made in the morning sometimes arriving well into the afternoon.

At the time Royal Mail said there were ‘teething problems’, however, five months on the situation is apparently no better for residents, with one report of post arriving at nearly 7pm, although it seems the situation for traders has improved.

And Royal Mail bosses may not be under much pressure to change things, as afternoon deliveries are in line with its targets.

A spokesman said: “Royal Mail’s aim is to deliver the mail by 3pm in urban areas and 4pm in rural areas.”

They added that Budleigh Salterton has both rural and urban rounds. Among those annoyed at the late post is Sarah Robinson, of the Old Clink in Fore Street.

She said: “In general the post has been in the afternoon between 2pm and 3pm. [On one occasion] it must have been about quarter to seven.”

Mrs Robinson, formerly manager at Age Concern Budleigh Salterton, added: “Since the bikes have gone the deliveries have got slower. It’s absolutely appalling. It’s hopeless, especially for the elderly.

“If the elderly can’t rely on it then it leads to missed hospital appointments.”

Town mayor Councillor Caz Sismore-Hunt said: “The bikes going was the worst thing they ever did. The system worked. They are giving us a worse service and saying it’s progress.”

Although deliveries to homes may still be later, Barry Bentley, of Lesley’s and the Chamber of Commerce executive, says that the situation for traders has improved.

He said: “As far as we’re concerned it has improved. For our shop and High Street it is much better, virtually back to where it was before.”

Budleigh in Business board member Mike Clarke said he understood recent late deliveries were due to staff shortages, and said traders believed the situation would only be temporary.

The Royal Mail spokesman added: “We apologise for any inconvenience caused to our customers as a result of late delivery of mail.

“As a result of the revision which was introduced recently, some customers will receive their mail earlier because they are at the beginning of a round, and others later because they are at the end of a round.

“Due to the changing nature of the mail we deliver, with fewer letters and more parcels, we have phased out use of bicycles in favour of trolleys and vans.”

Royal Mail says concerned customers can contact Royal Mail customer services on 03457 740740 or visit www.royalmail.com.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Exmouth Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Exmouth Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Exmouth Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other News Stories

Holly Hazell is pictured in her new cake shop business on Exeter Road. Ref exe 21-16SH 6096. Picture: Simon Horn.

A down-on-her-luck young Exmouth woman has revealed how she has turned things around, following the launch of her new business.

Read more
Yesterday, 12:30
Littleham Primary School pupils had a sneak peek of their new spiritual garden which has been created with the help of The Men's Shed and Exmouth In Bloom community groups. Ref exe 18-16AW 5121. Picture: Alex Walton

An Exmouth school is celebrating after having its garden area regenerated.

Read more
Yesterday, 11:30
Dawn Witkiss retires from her post as administrator after 17 years at the Claremont Medical Practice. Ref exe 20-16AW 7767. Picture: Alex Walton

An Exmouth surgery has said goodbye to a member of staff after 17 years in the role.

Read more
Yesterday, 10:00

Exmouth residents are being urged to visit their TSB store and vote for the best piggy bank to raise funds for charity.

Read more
Yesterday, 06:30
Vera Sedgemore celebrated her 100th birthday at the wedding of her grand daughter Claire and her husband Mark Emmins

A woman born and bred in Exmouth has celebrated her 100th birthday surrounded by friends and family.

Read more
Fri, 23:54
Bad Manners at the Exmouth Festival on Friday evening. Ref exe 22-16SH 7002. Picture: Simon Horn.

Pictures: Bad Manners

Read more
Fri, 13:53
Gillian Hipkins receiving her award from County Council chairman councillor Andrew Moulding

A Lympstone woman has been named Devon’s community transport enabler of the year at an awards ceremony.

Read more
Fri, 12:57

A drug user has been jailed after he agreed to stash almost 1,000 ecstasy tablets for a dealer.

Read more
Fri, 12:30
New Mayor of Exmouth Brian Cole (right) with new deputy mayor Jeff Trail.

Councillor Brian Cole has been named as the new Mayor of Exmouth.

Read more
Fri, 10:49
The pompom field in the gardens outside Dray Court on Exmouth's Rolle Road is part of Exmouth's Art Trail, Photo: Paul Strange.

There’s an extraordinary sight on Exmouth’s Rolle Road for the next few days.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 16°C

min temp: 13°C

Most Read News

Great British Life

Great British Life

Useful Links

Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Reader Travel

Family Notices 24

Read Online

Image
Read the Exmouth Journal e-edition E-edition

Newsletter Sign Up

Local business directory

Exmouth's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications