Continued concern at later post

09:00 10 August 2014

Archant

Budleigh residents say they are still receiving consistently late post, several months after changes that Royal Mail said would improve the service were introduced.

The Journal reported in March how the replacement of posties’ bicycles with vans and trolleys had led to deliveries previously made in the morning sometimes arriving well into the afternoon.

At the time Royal Mail said there were ‘teething problems’, however, five months on the situation is apparently no better for residents, with one report of post arriving at nearly 7pm, although it seems the situation for traders has improved.

And Royal Mail bosses may not be under much pressure to change things, as afternoon deliveries are in line with its targets.

A spokesman said: “Royal Mail’s aim is to deliver the mail by 3pm in urban areas and 4pm in rural areas.”

They added that Budleigh Salterton has both rural and urban rounds. Among those annoyed at the late post is Sarah Robinson, of the Old Clink in Fore Street.

She said: “In general the post has been in the afternoon between 2pm and 3pm. [On one occasion] it must have been about quarter to seven.”

Mrs Robinson, formerly manager at Age Concern Budleigh Salterton, added: “Since the bikes have gone the deliveries have got slower. It’s absolutely appalling. It’s hopeless, especially for the elderly.

“If the elderly can’t rely on it then it leads to missed hospital appointments.”

Town mayor Councillor Caz Sismore-Hunt said: “The bikes going was the worst thing they ever did. The system worked. They are giving us a worse service and saying it’s progress.”

Although deliveries to homes may still be later, Barry Bentley, of Lesley’s and the Chamber of Commerce executive, says that the situation for traders has improved.

He said: “As far as we’re concerned it has improved. For our shop and High Street it is much better, virtually back to where it was before.”

Budleigh in Business board member Mike Clarke said he understood recent late deliveries were due to staff shortages, and said traders believed the situation would only be temporary.

The Royal Mail spokesman added: “We apologise for any inconvenience caused to our customers as a result of late delivery of mail.

“As a result of the revision which was introduced recently, some customers will receive their mail earlier because they are at the beginning of a round, and others later because they are at the end of a round.

“Due to the changing nature of the mail we deliver, with fewer letters and more parcels, we have phased out use of bicycles in favour of trolleys and vans.”

Royal Mail says concerned customers can contact Royal Mail customer services on 03457 740740 or visit www.royalmail.com.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Exmouth Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Exmouth Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Exmouth Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other News Stories

A new housing development on the edge of Budleigh Salterton could be named after a ‘pillar of the community’.

Read more
06:30

An Exmouth scout group is to receive a financial boost, thanks to a new district council initiative.

Read more
Yesterday, 12:30

Board members of Rolle Exmouth Ltd (REL) last week said goodbye to the former college campus they had fought tirelessly to preserve for future generations.

Read more
Yesterday, 10:21

A dog which was last seen running into the sea on Exmouth beach is still missing.

Read more
Yesterday, 10:15

Fire crews were called to attend a road traffic collision in Clyst St George.

Read more
Yesterday, 06:30

A series of information events will bring Exmouth residents up to speed with changes to recycling collections in the town.

Read more
Thu, 18:30

Exmouth Cares – the charity shop behind Mona Island, Exeter Road which supports the local Alzheimer’s group – is holding a Christmas event this Saturday (December 10), 10am to 4pm.

Read more
Thu, 15:41

Darren Legge, aged 49, from Exmouth, has been jailed for attacking a woman outside a pub

Read more
Thu, 14:27

A jealous ex boyfriend has been ordered to pay compensation to a victim who he attacked after learning he had kissed his former partner.

Read more
Thu, 13:04

Exmouth lifeboat volunteers were called out to help a fisherman who lost his oar yesterday afternoon.

Read more

Local Weather

Rain

Rain

max temp: 13°C

min temp: 6°C

Most Read News

Useful Links

Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Reader Travel

Family Notices 24

Read Online

Image
Read the Exmouth Journal e-edition E-edition

Newsletter Sign Up

Local business directory

Exmouth's trusted business finder

Show Job Lists


Find planning applications