Apology after water bill sent to dead son

PUBLISHED: 06:30 13 February 2017 | UPDATED: 08:51 13 February 2017

South West Water sent flowers to Jasmine and Laurie Hendrick and cancelled the bill for £54 sent to their late son, Luke

South West Water sent flowers to Jasmine and Laurie Hendrick and cancelled the bill for £54 sent to their late son, Luke


A family that was sent their dead son’s water bill has received flowers to apologise for the mistake.

Laurie and Jasmine Hendrick said they were ‘distressed’ by the demand for payment over Luke’s water use because he had died in 2014.

After Luke’s parents contacted the water giant to tell them their son was dead, South West Water (SWW) immediately cancelled the bill, apologised for any stress caused to the family and dispatched a bouquet of flowers.

Mr and Mrs Hendrick, from Newton Poppleford, said the bill was redirected to them after it was posted to their son’s last address, in New North Road, Exmouth.

Dad-of-two Luke, aged 37, died from sepsis in 2014 after displaying flu-like symptoms.

Mr Hendrick, who has campaigned to raise awareness of sepsis since his son’s death, said: “Earlier this week we received a letter from South West Water, addressed to my son.

“My wife and I were very distressed by this, and phoned and requested that this bill be cancelled due to my son passing away.”

Days later Luke’s parents received a boxed floral arrangement from the water company, apologising for the ‘extra stress it had caused’.

The couple said the flowers were an ‘unexpected and lovely gesture’ that came with a ‘lovely note’.

They thanked the member of SWW staff who arranged the ‘considerate and compassionate act’. “It has restored our faith in people,” said Mr Hendrick. “In this world of insensitivity and pain, it’s nice to know that there are decent people out there.”

Trainee drug and alcohol counsellor Luke died in September 2014, collapsing at home.

At the time his family said they knew something was wrong with Luke because he continued to be unwell; he had a weak immune system and his infection progressed into sepsis, an infection of the blood.

South West Water has been contacted for comment.

Other News Stories

Yesterday, 13:24

Exmouth Journal reader Kim Angell has taken this photo of the beavers living in the River Otter, near Otterton

Read more
Yesterday, 12:49

Researchers from Exeter University are carrying out studies on the Colaton Raleigh Common site which was ravaged by fire in April.

Read more
Yesterday, 11:05

Making the news in the Exmouth Journal on this week in 1944.

Read more
Yesterday, 10:35

Exmouth Mayor Brian Cole tells councillors town will miss communiy college princpal Tony Alexander, who is stepping down after more than 15 years.

Read more
Wed, 17:11

Keith Rose, 68, who was convicted of the 1981 murder of Juliet Rowe, has taken his case to the High Court

Read more
Wed, 16:58

Art collectors are being offered the chance to bid for specially-commissioned otter statues to raise money for Dartmoor National Park.

Read more
Wed, 12:49

East Devon District Council says that the window of the band stand was smashed some time after 9pm on Tuesday, July 18.

Read more
Wed, 12:37

Exmouth: storm lovers abandoned all hope of sleep and headed for the seafront to get a front row seat, watching the ‘incredible’ lightning show that illuminated the skies into the early hours of the morning.

Read more
Wed, 10:27

R and J Welburn was launched after two casualties on board the vessel had lost steering near Seaton

Read more
Wed, 09:27

Fire crews from Exmouth were called out this morning following reports of a kitchen fire in Rolle Street.

Read more

Comments have been disabled on this article.

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 16°C

min temp: 14°C

Most Read News

Useful Links

Advertise in the Paper
Submit a Story
Subscriptions Order
Photo Orders
Family notices
Google Plus
Reader Travel

Read Online

Read the Exmouth Journal e-edition E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter

Local business directory

Exmouth's trusted business finder


Show Job Lists

Find planning applications