Apology after water bill sent to dead son

PUBLISHED: 06:30 13 February 2017 | UPDATED: 08:51 13 February 2017

South West Water sent flowers to Jasmine and Laurie Hendrick and cancelled the bill for £54 sent to their late son, Luke

South West Water sent flowers to Jasmine and Laurie Hendrick and cancelled the bill for £54 sent to their late son, Luke

Archant

A family that was sent their dead son’s water bill has received flowers to apologise for the mistake.

Laurie and Jasmine Hendrick said they were ‘distressed’ by the demand for payment over Luke’s water use because he had died in 2014.

After Luke’s parents contacted the water giant to tell them their son was dead, South West Water (SWW) immediately cancelled the bill, apologised for any stress caused to the family and dispatched a bouquet of flowers.

Mr and Mrs Hendrick, from Newton Poppleford, said the bill was redirected to them after it was posted to their son’s last address, in New North Road, Exmouth.

Dad-of-two Luke, aged 37, died from sepsis in 2014 after displaying flu-like symptoms.

Mr Hendrick, who has campaigned to raise awareness of sepsis since his son’s death, said: “Earlier this week we received a letter from South West Water, addressed to my son.

“My wife and I were very distressed by this, and phoned and requested that this bill be cancelled due to my son passing away.”

Days later Luke’s parents received a boxed floral arrangement from the water company, apologising for the ‘extra stress it had caused’.

The couple said the flowers were an ‘unexpected and lovely gesture’ that came with a ‘lovely note’.

They thanked the member of SWW staff who arranged the ‘considerate and compassionate act’. “It has restored our faith in people,” said Mr Hendrick. “In this world of insensitivity and pain, it’s nice to know that there are decent people out there.”

Trainee drug and alcohol counsellor Luke died in September 2014, collapsing at home.

At the time his family said they knew something was wrong with Luke because he continued to be unwell; he had a weak immune system and his infection progressed into sepsis, an infection of the blood.

South West Water has been contacted for comment.

Other News Stories

18:00

Don’t miss this week’s gallery of readers’ photos.

Join in at iwitness24.co.uk and send us your East Devon pictures.

Read more

Curator Neville Evans explained that many botanical gardens were closing and giving away their collections due to funding issues – despite their conservational value. He added that Bicton’s 300 year-old landscape was ‘pretty special’, with ‘plants here that you will never see anywhere else’.

Read more
Yesterday, 12:30

Guest of honour Conrad Humphreys said: “I very much enjoyed the Exeter College awards evening and celebrating the success of the students.

“As a former student and rugby player at the college - I have very fond memories of my time there before heading off to sail around the world in the 1993/4 Whitbread.”

Read more
Yesterday, 12:11

Our Devon quiz is back for another round!

Read more
Yesterday, 06:55

Exmouth Town Council will be temporarily closed from January 29-30 while office equipment and phones are moved to its new home.

Read more
Thu, 17:00

Artist Anna Fitzgerald, of Seadog Gallery, in Gussiford Lane, Exmouth, is calling for a bra army of support; she needs 4,000 over-shoulder-boulder-holder donations for the display, which will celebrate the suffragette movement and women winning the right to vote.

Read more
Thu, 12:00

“We are going to find it very hard to balance our books without changing things significantly. We need teachers, but all the other things schools do – all the things that are not our statutory responsibility – we are looking at cutting. We are talking about the life chances of children being damaged,” said Exmouth’s Exeter Road head teacher Paul Gosling.

Read more
Thu, 11:04

There’s good news for Exmouth’s Famous Old Barrel pub, which has been closed since last October.

Read more
Thu, 08:45

Devon and Cornwall residents are being polled on whether they would pay another £12 a year to ‘protect frontline policing’.

Read more
Wed, 16:28

The council has teamed up with South West Ambulance and will invest £5,000 in the life saving equipment.

Read more

Comments have been disabled on this article.

Local Weather

Rain

Rain

max temp: 11°C

min temp: 7°C

Most Read News

Useful Links

Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Reader Travel


Read Online

Image
Read the Exmouth Journal e-edition E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter

Local business directory

Exmouth's trusted business finder

Show Job Lists


Find planning applications