Anger at closure of housing office

10:34 29 May 2014

Exmouth Town Hall.

Exmouth Town Hall.

Archant

Exmouth’s emergency housing office has been closed for the past week owing to ‘significant’ fears for the safety of council workers.

Early last week two police officers armed with a Taser sectioned a visitor to the district council’s housing needs team, based at Exmouth Town Hall, as shocked reception staff looked on.

Following the incident a decision was taken on Thursday to close the office to the public.

One week on, during which a safety review was held, the drop-in sessions are due to resume today (Thursday).

But the week-long closure has been blasted by town clerk Colin Poole, who said his staff had been left to face the anger of homeless residents who turned up to the town hall to find the service had been withdrawn.

In an email to the district council’s housing department, Mr Poole said the town council had not been consulted.

He confirmed that two police officers had visited the town hall, equipped with a Taser, because of somebody seeking help.

He wrote: “My staff found themselves in the middle of an incident which was pre-arranged without consultation by your department to take place in our workspace.

“Luckily the incident went off without the fuss your department anticipated.”

He added: “I suppose you simply expect the town council staff to deal with the fallout from this, without any consultation by you, before closing the busiest service in East Devon?”

Mr Poole said it was his staff who on a daily basis ‘faced the initial anger of your clients, comfort those in tears and are there to give your staff back-up if there are any concerns over safety’.

He said that he had changed the sign so his staff did not ‘have to take the flak for [East Devon District Council’s] decision’.

John Golding, head of housing, replied: “We have two very shaken and upset staff following this incident that we have a duty of care towards. I understand that you rightly have similar concerns about your town hall staff.

“Please be assured that we are working to reinstate the service as quickly as possible, and I apologise for any inconvenience this action has caused.”

A spokesman for EDDC said: “This incident highlighted the fact that there were shortcomings in the physical layout of the area set aside for drop-in sessions and that this potentially made staff vulnerable.

“We recognise that the communication aspect of this decision could have been handled better and we will learn from that awareness.

“We have apologised to [the] Exmouth town clerk and his staff for the impact that this unavoidable course of action had on them.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Exmouth Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Exmouth Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Exmouth Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other News Stories

18:30
Wood(bury) Stock 2015. Doctors Orders. Photo: Neil Ewins.

A successful blues, roots and folk music festival took place recently at Woodbury’s Malsters Arms.

Read more
16:00

A fire crew from Exmouth was called out on Tuesday to put out a car on fire in Exeter Road.

Read more
12:30

Plans for a major care home and housing development in Budleigh Salterton have been opposed again by town planners.

Read more
The new graffiti wall in Phear Park has started to be decorated . Ref exe 0456-25-15SH. Picture: Simon Horn

A new graffiti wall in Phear Park has come under fire from residents since it was erected earlier this month.

Read more
Yesterday, 16:19

Police have issued the all-clear after suspicious packages found in Exeter city centre have been safely dealt with.

Read more
Yesterday, 15:27

Parts of Exeter city centre remain out of bounds after suspicious packages were found this morning (Monday).

Read more
Yesterday, 14:31
Exmouth Armed Forces Day. Ref exe 2368-27-15SH. Picture: Simon Horn

Pictures:

Read more
Yesterday, 12:40

Police are urging people not to drive into Exeter city centre while an investigation into two suspicious packages is ongoing.

Read more
Yesterday, 11:00
xia winning  a  5000 pound cheque and abrand new luxury house in manila

A five-year-old girl from Exmouth is becoming a major celebrity in the Philippines after winning a national televised competition.

Read more
Yesterday, 06:30
Disgruntled Budleigh Salterton beach huts owners and users this week. Ref exb 1709-25-15SH. Picture: Simon Horn

Plans to auction off Budleigh’s beach huts to the highest bidder have been opposed by civic leaders, amid an outcry from hut owners.

Read more

Local Weather

Sunny

Sunny

max temp: 21°C

min temp: 17°C

Most Read News

Great British Life


Great British Life

Advertise in the Paper
Submit a Story
Subscriptions Order
Competitions
Photo Orders
Family notices
iwitness24
Google Plus
Facebook
Twitter
Reader Travel

Family Notices 24

Digital Edition

Image
Read the Exmouth Journal e-edition today E-edition



Exmouth's trusted business finder